Return Policy
At Gemluxe, we take pride in the quality and craftsmanship of our jewelry. Each piece is carefully inspected to ensure it meets our high standards before it reaches you. Because of this attention to detail, all sales are final, and we currently do not offer returns.
Shipping Policy
- Processing Time: Orders are processed within 3-5 business days. Custom or personalized items may require additional time.
- Shipping Options: We offer standard and expedited shipping options, allowing you to choose the best fit for your needs at checkout.
- Tracking: Once your order is shipped, you'll receive a tracking number to monitor your package’s journey to your doorstep.
Care Instruction
- Storage: Store your jewelry in a soft pouch or lined jewelry box to protect it from scratches and exposure to air, which can lead to tarnishing.
- Avoid Moisture: Keep jewelry away from water, lotions, perfumes, and other chemicals that may dull its finish. Always remove jewelry before swimming, showering, or applying skincare products.
- Gentle Cleaning: To maintain its shine, gently wipe your jewelry with a soft, lint-free cloth after wearing. For a deeper clean, use a mild soap and water solution and a soft toothbrush to remove dirt and oils.
- Wear with Care: Avoid rough handling and remove jewelry when doing activities that may cause scratches or impacts.
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Reviews
Quality is amazing, I've purchased it for my sister and she liked it so much.