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FAQ

THE MOST COMMON QUESTIONS

  • Do you offer premium packaging for jewelry?
    Yes, we offer premium packaging boxes for all of our jewelry. Each piece is carefully packaged in a luxurious box that is perfect for gifting or storing your jewelry securely. This option is available during checkout.
  • What materials are used in your jewelry?
    Our jewelry is crafted from high-quality materials, including sterling silver, 18k gold, platinum, and a range of precious and semi-precious gemstones. Each product description includes specific details on the materials used.
  • What is the difference between solid gold, gold-plated, and gold-filled jewelry?
    Solid gold is made entirely of gold, with no other metals mixed in. Gold-plated jewelry has a thin layer of gold applied to a base metal. Gold-filled jewelry contains a thicker layer of gold, bonded to a base metal, making it more durable than gold-plated items.
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • Do you offer custom jewelry designs?
    Unfortunately, we don't offer bespoke jewelry services.
  • How long will it take to receive my order?
    Orders typically arrive within 8-10 business days, depending on your location and the shipping method selected.
  • Can I track my order?
    Yes, once your order has been shipped, you can contact us to get updates of your order.
  • How do I clean and care for my jewelry?
    To clean your jewelry, use a soft cloth to gently wipe away dirt and oils. For silver and gold, a jewelry cleaning solution can help maintain their shine.
  • How do I store my jewelry to prevent tarnishing?
    Store your jewelry in a cool, dry place, away from direct sunlight. Keep pieces in individual pouches or a jewelry box with soft linings to prevent scratches and tarnishing.
  • Can I wear my jewelry while swimming or showering?
    We recommend removing your jewelry before swimming, showering, or engaging in any activities involving chemicals or saltwater, as these can damage certain metals and gemstones.
  • What is your return/exchange policy?
    Products are non-returnable and non-exchangeable unless they arrive with a major defect. If your order arrives damaged or defective, please contact us within 24 hours of delivery at gemluxejewels@gmail.com. Be sure to include clear photos and a video of the defect, as claims without these cannot be accepted.
  • How can I return an item?
    To return an item, please contact our customer service team for return instructions.
  • Do I need the original packaging for a return or exchange?
    Yes, please return the item in its original packaging to ensure it is protected during transit. If the packaging is missing, please inform us beforehand.
  • What payment methods do you accept?
    We accept all major credit and debit cards, PayPal, and other secure payment methods. Please check our payment section during checkout for available options.
  • Are the prices listed on your website final, or do you offer discounts?
    Prices listed on our website are final, but we occasionally offer discounts or promotions. Sign up for our Newsletter or follow us on Instagram to stay updated on the latest offers.
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